Bird Assist support

Bird Assist for iPhone

Questions, a wrong identification, or a problem with your subscription? Email birdassist.app@gmail.com and include your iPhone model and the app version (Settings in Bird Assist shows it).

Common questions

Does Bird Assist need an internet connection?
No. Identification runs on your iPhone, so it works with no signal.

How do I restore my purchase on a new iPhone?
Open Settings in Bird Assist and tap Restore purchases. Use the same Apple ID you bought it with.

How do I cancel my subscription?
Open Settings on your iPhone, tap your name, then Subscriptions, then Bird Assist. Or tap Manage subscription in Bird Assist's settings.

How do I move my life list to a new iPhone?
In Bird Assist, open Settings and tap Back up life list. Save the file, then on the new iPhone tap Restore from backup.

Why didn't the photo scan find some birds?
Photos stored only in iCloud are skipped, and very small or blurry birds may not be found. Scanning again picks up new photos.

Sound ID got it wrong.
Sound ID is in beta. Record close to the bird, while it is singing, with little wind or talking.

Privacy policy